No Priors: Artificial Intelligence | Technology | Startups AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang
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Sep 18, 2025 
Jesse Zhang, co-founder and CEO of Decagon, previously founded Lowkey, which was acquired by Niantic. He discusses the evolution of AI customer-service agents and how Decagon's unique approach is reshaping brand-consumer interactions. Jesse shares insights on securing large enterprise clients, the impact of AI on productivity, and his philosophy on hiring talent. He also explores the future of agentic AI, emphasizing conversation-based pricing and a vision for agents communicating with each other to enhance customer experience.
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AI Agents As Brand Conversational UI
- Decagon builds AI customer-service agents that act as conversational UIs for brands.
- These agents resolve issues, drive engagement, and serve as a 24/7 concierge for customers.
Early Customers Accelerated Enterprise Adoption
- Decagon started with digital-native companies like Rippling and Notion to iterate quickly.
- Enterprise demand pulled them upmarket faster than they expected and enterprises moved quickly to adopt AI.
Efficiency First, Satisfaction Close Second
- Enterprises measure success first by efficiency gains and then by customer satisfaction.
- Decagon has case studies showing 60–70% reductions in contact center costs while maintaining or improving satisfaction.