TED Talks Daily Sunday Pick: Friction 101: How to make the right things easier and wrong things harder | Fixable
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Dec 22, 2024 
Bob Sutton and Huggy Rao, Stanford professors and co-authors of "The Friction Project", dive into eliminating workplace obstacles. They discuss the dual nature of friction, emphasizing how to minimize negativity while encouraging positive interactions. The duo highlights the importance of a subtraction mindset to enhance efficiency and employee well-being. They also explore balancing speed with caution in startups and the significance of effective communication and collaboration for a better work experience. Get ready for actionable insights to transform your workplace!
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Defining Friction
- Friction occurs when work feels harder than desired.
- This can manifest as frustration and hinder progress.
Examples of Friction
- One executive described their workplace as a "frustration factory."
- Another individual felt they only had "scraps" of themselves left for their family after work.
Damaging Friction
- The most damaging friction destroys employees' motivation.
- Common culprits include excessive emails, meetings, and cumbersome procedures.
