Understanding Friction in Satisfaction Metrics

Each Sunday, TED shares an episode of another podcast we think you'll love, handpicked for you… by us. This is an episode of Fixable, another podcast from the TED Audio Collective. Do you feel like you’re hitting a wall at work? This week, Anne and Frances are joined by Master Fixers Bob Sutton and Huggy Rao. Bob and Huggy are professors at Stanford University and authors of “The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder”. Together, the four discuss how anyone can eliminate the obstacles to doing their best work—and create constraints that make work even better.

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