Grace Farrell, a consumer expert from Which? and co-host of the Get Answers podcast, dives into the controversial phenomenon of shrinkflation. She experiments with shrinking a popular loaf of bread and explores the psychology behind why consumers often don't notice such changes. Grace discusses the subtle impact of shrinkflation on spending habits and highlights the challenges of consumer awareness. The conversation also uncovers the need for enhanced transparency in product labeling to empower shoppers in their purchasing decisions.
Shrinkflation allows companies to increase profits by reducing product sizes while keeping prices the same, exploiting consumer psychological biases.
Consumer awareness of shrinkflation is limited despite 77% of shoppers noticing the changes, highlighting the need for transparent labeling practices.
Deep dives
Understanding Shrinkflation
Shrinkflation is a practice where companies reduce the size or quantity of a product while maintaining the same price or even increasing it, effectively leading consumers to spend more for less. This approach has become increasingly common in various industries, with well-known examples including Listerine mouthwash, which shrank from 600ml to 500ml while also raising its price, resulting in a significant increase in cost per unit. Consumer expert Grace Farrell highlights that shrinkflation affects a wide array of products, including popular items like tea bags and laundry detergent, causing shoppers to unknowingly pay more while receiving less. This trend raises concerns about consumer awareness and transparency, as many people may not realize they are being affected by subtle price hikes that come disguised as size reductions.
Consumer Awareness and Psychology
Surprisingly, research indicates that a large majority of consumers—77%—have noticed shrinkflation in their shopping, yet they continue to purchase these products despite expressing dissatisfaction. The concept of 'change blindness' explains why gradual changes often go unnoticed, as small and incremental modifications can blend into a consumer's routine without drawing attention. A classic illustration is the proverbial frog in boiling water, where the gradual increase in temperature causes it to remain unaware of the danger. This psychological barrier complicates the ability of consumers to detect shrinkflation, allowing companies to exploit these subtle changes for increased profits.
Possible Solutions for Transparency
One proposed solution to combat the effects of shrinkflation is labeling products that have undergone size reductions without a corresponding price drop. A notable example comes from the French supermarket chain Carrefour, which implemented visible warnings on shelves to inform customers when certain products had shrunk. By making such changes conspicuous, consumers are empowered to make informed decisions, avoiding unintentional over-spending on reduced quantities. This approach not only enhances transparency but also encourages a more mindful shopping experience, prompting a call for similar practices across more grocery retailers to address the ongoing issue of shrinkflation.
I shrunk Britain’s favourite bread and showed it to a dozen Brits from Bolton. I was experimenting with shrinkflation. Companies shrink the size of their products without changing the price, benefiting from a psychological bias that means we struggle to notice small changes. Today, chatting with Grace Forell from Which?, I figure out the psychology behind shrinkflation, why it works, and I test if anyone notices my shrunken loaf of bread.