Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Is There a Sick Policy?
02:05 • 2min
Do You Have Too Many Rules?
03:53 • 4min
Why We Default to Policies Instead of Principles
07:30 • 4min
Onboarding New Employees
11:41 • 5min
How Do You Treat Your Customers Like Adults?
16:51 • 2min
Do You Have to Have a Free Sample to Get In?
18:34 • 4min
Trust Gets a Great Return on Investment
22:22 • 3min