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161. Principle Over Policy

At The Table with Patrick Lencioni

CHAPTER

Trust Gets a Great Return on Investment

Trust gets a great return on investment, doesn't it? In fact, to be interesting exercise. How many people out of 100 will take advantage of that? And then, you know, what is it? 15% at the most. It's probably closer to 1 to 3% of people who'll take advantage of it. But the benefit to the other 98% is still such a greatreturn on investment. I mean, if somebody said exactly how much business did you get Nordstrom from doing that, they would say, I don't know, tons.

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