161. Principle Over Policy
At The Table with Patrick Lencioni
How Do You Treat Your Customers Like Adults?
Cody and Beau talk about treating customers like their adults. They discuss a recent incident in which they were charged for an event that was supposed to be private. Cody: "It would be clear that was the tech vendors way of helping us protect our event"
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
