Cody and Beau talk about treating customers like their adults. They discuss a recent incident in which they were charged for an event that was supposed to be private. Cody: "It would be clear that was the tech vendors way of helping us protect our event"
Too many organizations allow their culture to be affected by their policies, while their policies should instead be informed by their culture. This week, Pat, Cody and Beau discuss the dangers of letting our policies send the wrong message to our employees and customers.