CNN's John Sutter talks about the importance of treating people with respect. He says when you trust your customers, you're creating this brand loyalty and it's the same thing with your employees. "When you afford trust to other people, it's more reciprocated," he says.
Too many organizations allow their culture to be affected by their policies, while their policies should instead be informed by their culture. This week, Pat, Cody and Beau discuss the dangers of letting our policies send the wrong message to our employees and customers.
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