Intercom on Product: Building Software in an AI-first World

How we unlock the power of feedback

May 30, 2019

23:25

Highlights

AI Chapters

Episode notes

Is That Really What You Need?

03:19

Customer Voice Support - Like a Frog in the Pancake

02:39

When Do People Leave Teams?

03:50

Introduction

2min

The Humility of Launching a Product

56sec

When Do People Leave Teams?

4min

Is Your Intuition Getting Lost?

4min

The Customer Voice Port Is Much, Much Older. Yeah.

2min

Is That Really What You Need?

3min

Customer Voice Reports - What Are They?

2min

Work From the Backwards Again

3min

Customer Voice Support - Like a Frog in the Pancake

3min

In the second episode of this new product-focused series, Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss how to harness the power of feedback to shape your product roadmap.

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