Intercom on Product: Building Software in an AI-first World cover image

How we unlock the power of feedback

Intercom on Product: Building Software in an AI-first World

CHAPTER

Is That Really What You Need?

The product market matrix used to be called problems to be solved. Now it's more like a list of things our customers said they wanted, and then that is one input into our own map. The biggest realization for me is that the voice of the unmet customer we've often described it as is what you get from your sales team. This all happens to intercom, which is probably not a surprise.

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