Intercom on Product: Building Software in an AI-first World cover image

How we unlock the power of feedback

Intercom on Product: Building Software in an AI-first World

CHAPTER

Is Your Intuition Getting Lost?

Twitter CEO Jack Dorsey talks about the importance of intuition in product development. He says it's important to trust your gut and not rely too much on data. Twitter listens to customers through voice reports, wire sales and churn reports. The company also uses body language as a form of feedback for its products.

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