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Intercom on Product: Building Software in an AI-first World
Customer Voice Reports - What Are They?
When we look at our churn, like so people who genuinely quit using intercom for a feature gap or a feature quality issue, how do we sort of tally that against customer voice report? I feel like voice reports, what they're saying, insurance may be a bit closer to what they're doing, right? Or at least it certainly turns into violence severity.Yeah, very much so. And actually, there's an important point there, which is you should not blind be take these lists. Yeah. We have four inputs to our roadmap and the customer voice report is part of one input and the problems we solved, doc is a part of another input. Sometimes we never do things on
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