

The CRM Moneyball Moment
Dec 3, 2024
Val Riley discusses the 'CRM Moneyball moment,' emphasizing how data can reveal hidden potential in customer relationships. She shares a success story from Indiana, where improved data organization boosted used equipment sales. The conversation highlights the balance between CRM automation and the analytical time needed to maximize insights. Additionally, Riley advocates for a scientific approach in data interpretation, merging human intuition with automation to enhance marketing effectiveness.
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