Uncovering Hidden Potential in CRM: The Moneyball Approach

This chapter explores the application of the 'Moneyball' approach to customer relationship management, highlighting the need for data-driven insights to reveal hidden customer potential. It argues for a shift in focus to celebrate small victories, which can lead to significant improvements in sales performance.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app