243 (Sell) Mastering Multichannel Sales: How to Combine Cold Calls with Other Outreach (Sara Uy, Pareto)
Aug 27, 2024
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Sara Uy, a Sales Director at Pareto with a rich background in business development, shares her insights on cold calling and outreach strategies. She emphasizes the importance of authenticity in prospecting videos, suggesting that even mistakes can lead to positive outcomes. Uy advocates for direct asking for meetings when conversations wind down and using engaging questions to elicit feedback on outreach endeavors. She also discusses how to leverage multi-channel strategies, including LinkedIn and video messaging, to enhance engagement with prospects.
Embrace authenticity by sending imperfect prospecting videos, as they can lead to unexpected positive responses and connections.
Increase your chances of booking meetings by asking directly for them when conversations begin to wind down.
Deep dives
Four Key Reasons for the Book's Actionability
The podcast highlights four significant reasons why the book on cold calling is set to be the most actionable sales guide available. First, every aspect of a cold call is broken down step by step, providing readers with a clear framework for implementation. Second, the integration of voiceovers accessible through QR codes allows users to master the crucial element of tone when making calls. Third, examples drawn from over 200 podcast guests ensure that the advice is relevant across various sales contexts, catering to individuals regardless of what they sell.
Cold Calling Frequency and Strategy
Sarah Plowman emphasizes the importance of frequency and strategic timing in cold calling prospects. She recommends contacting prospects between eight to twelve times over a two-week period, suggesting that voicemails should only be left a couple of times during that span to maintain engagement without overwhelming the recipient. Additionally, she mentions that many prospects will not remember previous calls, indicating that persistence can pay off in securing attention. The approach balances the act of cold calling with thoughtful follow-ups through platforms like LinkedIn during the outreach cycle.
Leveraging Other Outreach Channels
The podcast discusses integrating various outreach strategies with cold calling to enhance effectiveness. Sarah shares her preference for initiating contact through LinkedIn before progressing to phone calls, particularly when her messages are viewed, as it indicates interest. This tactic not only adds a personal touch but also helps to create a more engaging conversation when transitioning to a cold call. Furthermore, she suggests using other touch points, such as follow-up videos and texts, to reinforce messaging and build rapport without the pressure of an immediate sales pitch.
Embracing Mistakes and Closing Effectively
A key takeaway from the conversation is the value of embracing mistakes, particularly when prospecting through video messages. Sarah recounts a humorous mishap where she fell while recording a video but still sent it; the incident resulted in a positive response that led to a booked meeting. She stresses that salespeople shouldn't strive for perfection but rather focus on being authentic and approachable, which fosters connections with potential clients. Additionally, she underlines the importance of closing by promptly asking for a meeting, even after several questions, to increase the chances of securing a commitment.
If you make a mistake while recording a prospecting video, don't discard it. Send it anyway, as it can add authenticity and still lead to positive outcomes.
When you feel the conversation winding down, go straight to asking for the meeting to increase your chances of booking it.
After sending a LinkedIn video, start by asking, "What did you think of the video?" followed by "What didn't you like about the video?" to engage prospects.
Leverage your last interaction—whether it's a video, voicemail, or previous call—as the reason for your next outreach to create continuity and context.