Protect the Hustle | A SaaS Podcast

Toast's Julie Hogan: stagnate, upgrade, or die

Sep 6, 2022

35:03

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Highlights

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Episode notes

The Third Eye

01:20

Everybody at Drift Does Support

01:20

The Triage Captain

01:14

The Triogon - What Is the Worst Thing That's Going to Happen?

02:17

Introduction

2min

Customer Oriented Hub Spas Eies

2min

How Do You Imbue That Brand Into Your Service?

3min

Are You a Good Fit for the Care Elements?

3min

Do You Have a Customer Success Team?

4min

Ticket Optimization - Getting the Most Out of Your Customer Service

3min

Is There a Customer Success Team?

2min

We're Making Abat

4min

The Triogon - What Is the Worst Thing That's Going to Happen?

2min

10.

Triage and Hospital Mage - What's Next?

2min

11.

Dolot Products

2min

12.

Customer Advocacy - What's the Difference?

3min

13.

Is Your Pricing and Packaging Strategy Changing?

2min

14.

Customer Experience - Using People Skills

2min

Check out the detailed field guide here

Topics discussed in this episode:

Leveraging people skills
The framework of customer experience
Going the extra mile
Creating an effective triage system
stagnate, upgrade, or die

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