Protect the Hustle | A SaaS Podcast cover image

Toast's Julie Hogan: stagnate, upgrade, or die

Protect the Hustle | A SaaS Podcast

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Is There a Customer Success Team?

En jerm: We just moved into our new office. It looks green way. So much room for activitiessyet, the other office,. it was like a swell, we iswe sweati ye spotty in there. But what we're doing now, because we have more space, is instead of being a team, like a customer team, sitting in one pot, in one part of the company or distributed team. The customer support team, we call them customer advocates. They sit across all of products. And customers success sits across all of sales. That's really hard to do when you don't sit with the rest of the company and interact. Botit alignment isn't

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