Introduction

Small gestures have an incredible amount of power. With customer experience, it's absolutely crucial to empower the team to humanize your brand. A kind gesture on a support ticket or going the extra mile when receiving a review is going to pay back dividends. On today's episode, julie hogan goes deep on customer experience and success. We talk about leveraging people skills the framework of customer experience,. creating an effective triosh system and stagnate, upgrade or die.