Radical Candor: Communication at Work The Fixable Framework : Solve Real Problems Quickly, Without Breaking Relationships with Frances Frei & Anne Morriss 7|42
25 snips
Dec 3, 2025 
Frances Frei, a Harvard Business School professor specializing in leadership and trust, joins her wife Anne Morriss, a bestselling author and CEO, to discuss quick problem-solving without sacrificing relationships. They introduce their five-day framework from 'Move Fast and Fix Things', sharing how proper sequencing can maintain trust while fostering speed. The duo explains their "trust triangle"—authenticity, logic, and empathy—and emphasizes the importance of addressing root causes over symptoms, helping listeners strengthen communication and leadership in their organizations.
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Speed Needs Proper Sequencing
- Speed has a good name when sequenced with care and momentum fuels improvement.
- Frances Frei argues moving fast, correctly sequenced, accelerates impact without collateral damage.
Pause One Day To Diagnose Right Problem
- Before acting, spend a day to confirm you're solving the right problem, not its symptoms.
- This diagnostic step prevents wasting time on endless busywork and frees capacity for real fixes.
Misread Generation Conflict At A Tech Firm
- A CEO blamed intergenerational conflict, but the real issue was an undisciplined strategy chasing six bets.
- People retreated to generational comfort amid chaos, revealing a solvable strategy problem.
