How do you fix what’s not working without losing trust in the process? On this episode of The Radical Candor Podcast, Kim and Amy talk with beloved Harvard Business professor Frances Frei and her wife, CEO and bestselling author Anne Morriss, about why speed and care aren’t opposites — and how the right sequence of actions can help you go faster and strengthen relationships along the way.
Anne and Frances break down the five-day framework behind their book Move Fast and Fix Things, share real stories from coaching leaders and teams, and explain why so many of us misdiagnose the problems we’re trying to solve. They also walk through their “trust triangle” — authenticity, logic, and empathy — and reveal how understanding your own “wobbles” can help you communicate more clearly, lead with confidence, and create momentum without leaving people behind.
Get all of the show notes at RadicalCandor.com/podcast.
Episode Links:
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Chapters:
(00:00) Introduction
(01:49) The Why & Origins of Move Fast and Fix Things
Frances and Anne explain how speed and care can work together.
(05:03) Monday: Start by Diagnosing the Right Problem
Why so many leaders fix the wrong thing—and how to avoid it.
(07:38) The Velvet Coffin
The Dangers of moving too slowly
(12:55) How to Solve the Right Problem
Approaches to use to get to the true problem
(15:49) Coaching Effectively
A real world story of getting to & solving the correct problem.
(19:09) The Trust Triangle: Logic, Empathy, Authenticity
How trust wobbles show up and what to do about them.
(30:55) Wednesday, Thursday, Friday
The remaining steps in the framework
(32:09) Dealing with Bosses
How to speak truth to power using the trust triangle and scripts
(38:30) Scooby Snacks
Examples of positive feedback
(42:44) Conclusion
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