Franchise Empires S3 E6: How Brian Scudamore Built a Customer Service Empire With People At Its Heart
Nov 1, 2022
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12
Introduction
00:00 • 2min
The History of 1-800 Got Junk
01:35 • 2min
The Importance of Finding the Right People
03:35 • 2min
The Importance of Customer Experience in Franchise Success
05:58 • 3min
How to Filter for Passion in an Interview
09:11 • 2min
The Philosophy of a Successful Franchise Owner
11:15 • 4min
The Importance of Brand Love in the Home Improvement Industry
15:18 • 2min
The Importance of Finding the Right People in Every Market
17:26 • 2min
How to Scale a 1-800 Got Junk Franchise
19:53 • 4min
The Importance of Scaling Your Business
23:57 • 3min
How to Get Your House Painted in a Day
26:38 • 2min
Building a House of Brands
28:16 • 3min