S3 E6: How Brian Scudamore Built a Customer Service Empire With People At Its Heart
Franchise Empires
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The Importance of Finding the Right People in Every Market
There's a lot of organic overlap. A lot of friend-sized partners you can take the Chicago franchise for 1-800 got junk will they refer out to wow one day and shap shine? We'd much rather see someone own three of the same franchise brand than one of each. If we find exceptional people in every market across the brands it just works like magic. Every owner wants to refer another service to another franchise owner in the family so stay focused do one thing incredibly incredibly well.
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