Build Your SaaS

Why should we care about our customers' feelings?

Sep 7, 2021
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Episode notes
1
Introduction
00:00 • 2min
2
What's the Real Essence of This?
01:52 • 2min
3
What Is Ampathy?
04:20 • 4min
4
Empathy Is a Learned Skill
08:01 • 2min
5
How I Learned Ampathy Through Depression
10:27 • 4min
6
The Role of Genuine Criticism in Customer Relationships
14:53 • 4min
7
The Path Out of Being Apathetic
18:56 • 2min
8
What Is the Role of Criticism and Deliberation in Motivational Interviewing?
20:57 • 4min
9
Is There Still a Place for Public Criticism?
25:23 • 4min
10
Empathy Needs to Be Given and Received, Right?
29:02 • 2min
11
The Secret Personal Mission of the Book
31:00 • 2min
12
Deplore Ampathy - It's Great
32:48 • 4min
13
How to Be More Ampathetic to Yourself
37:08 • 5min
14
How Does Ampathy Help Businesses Attract New Customers?
42:03 • 5min
15
The Immediacy of the Responses to Customer Support Live Chat
46:59 • 4min
16
I'm Listening to You to Day, You're Speaking, Ooh My God!
51:11 • 3min
17
Is Stripe Better?
53:58 • 2min
18
Is There Anything You Want to Tell People About the Book?
55:56 • 3min
19
How to Create an Indy Sophoar Company
58:34 • 4min
20
The Mom Test
01:02:10 • 2min
21
How to Integrate Customer Research Into Your Transistor
01:04:27 • 3min