This week Justin chats with Michele Hansen, founder of Geocodio. I got fired up about interviewing customers!
- Get Michele's new book! Deploy Empathy
- Listen to Michele's podcast: Software Social
- "Empathy is a skill you can learn."
- Get Michele's newsletter
- "There's so much shame in the tech community."
- What are the boundaries for deploying empathy? When, and how, do we deliver critiques?
- Podcast: a respectful interview with a flat-earther
- "This book isn't just about deploying empathy to customers, it's also about learning to be more empathetic to your family, friends, coworkers."
- 31:30 – we start discussing customer interviews
- "It was easier for me to learn how to have empathy for customers than it was to have empathy for myself."
- 42:27 – "how does empathy help businesses attract new customers, build better products?"
- 46:53 - "Why don't you bring Jon in on those interviews?"
What should we talk about next?
Thanks to our monthly supporters:
- Anton Zorin from ProdCamp.com
- Mitch
- Harris Kenny, Intro CRM podcast
- Oleg Kulyk
- Violette Du Geneville
- Take It EV podcast
- Ethan Gunderson
- Diogo
- Chris Willow
- Borja Soler
- Ward Sandler, Memberspace
- Eric Lima
- James Sowers (like Flowers)
- Travis Fischer
- Matt Buckley
- Russell Brown
- Evandro Sasse
- Pradyumna Shembekar (PD)
- Noah Prail
- Colin Gray
- Josh Smith
- Ivan Curkovic
- Shane Smith
- Austin Loveless
- Simon Bennett
- Michael Sitver
- Paul Jarvis and Jack Ellis,
- Dan Buda
- Darby Frey
- Samori Augusto
- Dave Young
- Brad from Canada
- Sammy Schuckert
- Mike Walker
- Adam DuVander
- Dave Giunta (JOOnta)
- Kyle Fox GetRewardful.com
Thanks to our monthly supporters
- Pascal from sharpen.page
- Rewardful.com
- Greg Park
- Mitchell Davis from RecruitKit.com.au
- Marcel Fahle, wearebold.af
- Bill Condo (@mavrck)
- Ward from MemberSpace.com
- Evandro Sasse
- Austin Loveless
- Michael Sitver
- Colin Gray
- Dave Giunta
🎙️ Podcast hosting is provided by Transistor.fm.
📺 Learn how to start your own podcast!
★ Support this podcast on Patreon ★
