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Why should we care about our customers' feelings?

Build Your SaaS

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The Immediacy of the Responses to Customer Support Live Chat

Lang: Live chat has enabled us to step back a bit and go, oh, wait a second. What? What would are you trying to do here? Like, where's this coming from? I do he could probably be on more calls for sure. And actually now we have, and now we have helen and jason as well. So it feels like am you know, helen and i are having lots of conversations with folks in isolation. The nice thing is that john is, and we're all on customers support live chat. It's not as good as being on a phonel but the immediacy of the responses.

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