Professional services environments are stressful. Among the myriad of items to be juggled each day, you must manage workloads, managing the capacity of employees -  what kind of work & how frequently work is allocated.  How well this aspect is managed will impact performance, productivity, DEI, and retention. 

As part of our startup series, we speak with William Dougherty, Co-Founder of Capcity, a legal tech tool that looks to improve the allocation of work.

In the episode, we'll discuss (numbers are time markers):

• What is Capacity → 1.48
• How is work allocated → 3.09
• Issues with the current approach to work allocation → 4.24
• What if nothing changes → 5.48
• Capacity management vs. work allocation → 12.31
• Getting buy-in to effect change → 17.02
• The business impact of attrition → 21.46