Professional services environments are stressful. Among the myriad of items to be juggled each day, you must manage workloads, managing the capacity of employees - what kind of work & how frequently work is allocated. How well this aspect is managed will impact performance, productivity, DEI, and retention.
As part of our startup series, we speak with William Dougherty, Co-Founder of Capcity, a legal tech tool that looks to improve the allocation of work.
In the episode, we'll discuss (numbers are time markers):
- What is Capacity → 1.48
- How is work allocated → 3.09
- Issues with the current approach to work allocation → 4.24
- What if nothing changes → 5.48
- Capacity management vs. work allocation → 12.31
- Getting buy-in to effect change → 17.02
- The business impact of attrition → 21.46
