How to Give Your Buyers a Dopamine Hit with Buyer First Collaborative Selling
Nov 21, 2023
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Discover the science behind the success of collaborative selling with Carole Mahoney, the brilliant guest on this episode. Learn why buyers experience a dopamine hit when they are part of the sales process and how managers can reinforce anti-collaborative sales approaches. Explore the importance of adopting a buyer-first mentality in sales and the impact it has on sales success. Challenge traditional sales approaches and uncover the significance of emotional intelligence in sales. Reflect on the impact of their work and discover where to find the speaker and their book.
Collaborative selling involves engaging in conversations with buyers to uncover their needs and priorities.
Challenging negative sales stereotypes and focusing on customer needs can create trust-based relationships.
Sales managers play a crucial role in coaching salespeople towards a buyer-first approach and creating a positive environment.
Deep dives
Collaborative Selling: Uncovering Customer Needs
Collaborative selling emphasizes the importance of engaging in conversations with buyers to uncover their needs and priorities. The podcast highlights the value of asking open-ended sequential questions to change buyers' perspectives and involve them in the sales process. By actively listening and tailoring solutions based on the information gathered from collaborative conversations, sales professionals can provide customized value and build trust with buyers.
Importance of Overcoming Negative Sales Stereotypes
The podcast discusses the negative stereotypes associated with sales, such as being pushy or sleazy. These stereotypes often create a barrier to effective selling. By challenging and changing these perceptions, sales professionals can shift their mindset to focus on customer needs and create collaborative, trust-based relationships.
The Impact of Emotional Involvement in Sales
The podcast highlights the negative effects of emotional involvement and performance anxiety on sales professionals. Pressure to achieve results can lead to compromised integrity and ineffective sales approaches. Sales managers are encouraged to adopt supportive beliefs, prioritize collaboration, and create a positive environment that allows salespeople to focus on customer needs rather than solely meeting targets.
The Role of Sales Managers in Coaching Salespeople
The podcast emphasizes the important role of sales managers in coaching salespeople towards a buyer-first approach. Managers are encouraged to align their beliefs and actions with the principles of collaborative selling. By reinforcing supportive beliefs, providing guidance, and asking open-ended questions, managers can empower sales teams to develop the necessary skills and mindset required for successful customer-centric selling.
The Impact of Collaborative Selling on Buyer-Seller Dynamics
The podcast highlights the positive impact of collaborative selling on buyer-seller relationships. Collaborative conversations, active listening, and open-ended questions create opportunities for buyers to actively participate in the sales process. This approach builds trust, enables deep understanding of buyer needs, and facilitates solution customization. Salespeople who put buyers first can create enjoyable, mutually beneficial partnerships and attract clients who value their expertise.
Episode 64 is not just for sales leaders! This is one you will want to share with your sales teams as Mike hosts a special guest, the brilliant Carole Mahoney.
Mike declares that Buyer First: Grow Your Business with Collaborative Selling is the best-written book he’s read this year and is convinced that you and your sellers will enjoy and greatly benefit from this enlightening conversation as Carole shares the science behind the success experienced by those who sell collaboratively. Along with nodding, smiling, and shouting “Amen!” as Carole and Mike exchange #notaboutme sales philosophies, you will also learn…
Why buyers experience a dopamine hit when you make them part of the process
How managers often reinforce anti-collaborative sales approaches and behaviors
From Carole’s experience as a sales coach for the Harvard Entrepreneurial MBA Program