THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja
May 29, 2023
In this podcast, the guest Sirte Pihlaja, CEO and CX expert, discusses the power of Lego Serious Play and its role in unleashing creativity and innovation in business. They also talk about the future of customer experience, the launch of a CX management benchmarking tool, and the importance of tapping into our innate creativity.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 4min
Passion for CX, Global Events, and Personal Values
03:53 • 5min
Unleashing Creativity with Lego Serious Play
09:20 • 17min
Launching a Customer Experience Management Benchmarking Tool
26:19 • 3min
The Future of Creativity and Innovation in Customer Experience
29:04 • 9min