Let's Talk Loyalty

#402: Giant Food Celebrates Its Award-Winning Loyalty Strategy

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Jul 5, 2023
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1
Introduction
00:00 • 2min
2
Ryan Derade, Head of Loyalty at Giant Food
01:34 • 3min
3
How to Be an Adjunct Professor
04:40 • 2min
4
The Importance of a Good Loyalty Program
06:46 • 2min
5
The Challenges of Running a Loyalty Program
08:52 • 2min
6
The Importance of Loyalty in Grocery
10:52 • 5min
7
The Threat of Increased Competition in the Real World
15:53 • 2min
8
The Importance of Loyalty in Business
18:18 • 4min
9
The Role of Ritual in Customer Psychology
22:26 • 5min
10
The Importance of Internal Resistance in Customer Service
27:55 • 2min
11
The Complexity of Financial Services
30:04 • 3min
12
The Importance of Loyalty
32:56 • 6min
13
The Importance of Loyalty in Business
38:30 • 2min
14
The Rise of Loyalty in the Grocery Industry
40:42 • 5min
15
The Power of Earning a Million Redeemed
46:01 • 2min
16
Ryan Duret, Director of Loyalty, CSM, and Digital at Giant Food
48:08 • 2min