#402: Giant Food Celebrates Its Award-Winning Loyalty Strategy
Let's Talk Loyalty
00:00
The Role of Ritual in Customer Psychology
Ryan: I always have that sense of feeling a little bit smug when I get to board early as well. Tony, my ego is all over it. So yeah, that's probably not a good thing to confess. But you're right. It makes me very conscious about the status that I haven't and very concerned about losing it. Ryan: There is a place that you want your brand to have in the life of your customers. And how can you make that something that they value in lots of creative ways?
Transcript
Play full episode
