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Knowledge Cast by Enterprise Knowledge
Reginald Adams - Director of Information Development at ADP
Aug 24, 2023
Reginald Adams, Director of Information Development at ADP, discusses the importance of continuous improvement in Knowledge Management. He compares it to tending a garden and emphasizes the need to educate stakeholders about the evolving nature of knowledge. The podcast also explores empowering stakeholders in content governance, incentivizing their contributions, embedding KCS expertise, leveraging AI for content improvement, and the importance of KM in customer service. The history and success of KCS implementation in HR Outsourcing is also discussed.
47:05
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Quick takeaways
- Continuous improvement is crucial in knowledge management, likened to tending a garden.
- Educating stakeholders about the evolving nature of knowledge is important for consistent adjustment and refinement.
Deep dives
Defining Knowledge Management
Knowledge management is defined as a discipline that allows people to accomplish desired outcomes through the capture, structure, reuse, and improvement of contextualized information as part of their workflow. Improvement is a crucial aspect often overlooked in traditional knowledge management circles, involving refinement of knowledge content over time. Knowledge is compared to a garden that requires constant care and improvement. The importance of educating stakeholders on the evolving nature of knowledge is emphasized.
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