
 Knowledge Cast by Enterprise Knowledge
 Knowledge Cast by Enterprise Knowledge Reginald Adams - Director of Information Development at ADP
 Aug 24, 2023 
 Reginald Adams, Director of Information Development at ADP, discusses the importance of continuous improvement in Knowledge Management. He compares it to tending a garden and emphasizes the need to educate stakeholders about the evolving nature of knowledge. The podcast also explores empowering stakeholders in content governance, incentivizing their contributions, embedding KCS expertise, leveraging AI for content improvement, and the importance of KM in customer service. The history and success of KCS implementation in HR Outsourcing is also discussed. 
 Chapters 
 Transcript 
 Episode notes 
 1  2  3  4  5  6  7 
 Introduction 
 00:00 • 2min 
 The Importance of Improvement in Knowledge Management 
 01:51 • 2min 
 Empowering Stakeholders in Content Governance 
 03:44 • 7min 
 Incentivizing and Recognizing Stakeholders for their Contributions 
 10:33 • 2min 
 Embedding KCS Expertise and Leveraging AI for Content Improvement 
 12:06 • 11min 
 The Importance of Knowledge Management in Customer Service 
 23:12 • 2min 
 The History and Success of KCS Implementation in HRO 
 25:00 • 22min 
