

Reginald Adams - Director of Information Development at ADP
Aug 24, 2023
Reginald Adams, Director of Information Development at ADP, discusses the importance of continuous improvement in Knowledge Management. He compares it to tending a garden and emphasizes the need to educate stakeholders about the evolving nature of knowledge. The podcast also explores empowering stakeholders in content governance, incentivizing their contributions, embedding KCS expertise, leveraging AI for content improvement, and the importance of KM in customer service. The history and success of KCS implementation in HR Outsourcing is also discussed.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
The Importance of Improvement in Knowledge Management
01:51 • 2min
Empowering Stakeholders in Content Governance
03:44 • 7min
Incentivizing and Recognizing Stakeholders for their Contributions
10:33 • 2min
Embedding KCS Expertise and Leveraging AI for Content Improvement
12:06 • 11min
The Importance of Knowledge Management in Customer Service
23:12 • 2min
The History and Success of KCS Implementation in HRO
25:00 • 22min