Reginald Adams, Director of Information Development at ADP, discusses the importance of continuous improvement in Knowledge Management. He compares it to tending a garden and emphasizes the need to educate stakeholders about the evolving nature of knowledge. The podcast also explores empowering stakeholders in content governance, incentivizing their contributions, embedding KCS expertise, leveraging AI for content improvement, and the importance of KM in customer service. The history and success of KCS implementation in HR Outsourcing is also discussed.