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11min chapter
Reginald Adams - Director of Information Development at ADP
Knowledge Cast by Enterprise Knowledge
Embedding KCS Expertise and Leveraging AI for Content Improvement
The chapter discusses the importance of embedding KCS expertise in every functional group at ADP and leveraging AI to improve the maintenance and findability of content. It highlights the role of knowledge managers in providing reliable content for AI and the potential of personalized experiences and alternative knowledge delivery methods. The speakers also mention the roadmap for omni-channel delivery and componentized content, emphasizing the ongoing focus on making the user experience effortless.
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