Reginald Adams - Director of Information Development at ADP
Knowledge Cast by Enterprise Knowledge
The History and Success of KCS Implementation in HRO
This chapter discusses the history of Knowledge and Content Management (KAM) at ADP, focusing on the implementation of Knowledge-Centered Service (KCS) in HR Outsourcing (HRO). The speaker highlights the importance of senior level sponsorship and their success in implementing advanced KCS skills within HRO.
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