Reginald Adams - Director of Information Development at ADP
Knowledge Cast by Enterprise Knowledge
The Importance of Knowledge Management in Customer Service
This chapter discusses the significance of knowledge management (KM) in delivering efficient and consistent customer service, emphasizing the need for quick and accurate answers, visibility in tracking the customer journey, and the role of Enterprise Knowledge as a knowledge management consultancy.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
