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Reggie Adams, Director of Information Development at ADP, provides his personal definition of knowledge management as capturing, structuring, reusing, and improving contextualized information in the workflow. He discusses how this definition is often misunderstood and shares its application at ADP.

Enterprise Knowledge CEO Zach Wahl speaks with Reginald Adams, Director of Information Development at ADP. ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration, and more. With over 10 years of experience in Knowledge Management, Reginald has worked in a variety of industries before coming to ADP.

In conversation with Zach, Reginald emphasizes the importance of continuous improvement in Knowledge Management. He compares managing knowledge to tending a garden, where there is always work to be done, such as removing weeds and making improvements. He also discusses the need to educate stakeholders about the evolving nature of knowledge and the importance of consistent adjustment and refinement.

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