Myles Younger, Head of innovation and insights at U Of Digital, joins Wayne to discuss knowledge asymmetry in the digital advertising industry, its impact on decision-making processes, and the challenges it poses. They also explore the case of retail media, the problem in decision-making processes, and the knowledge asymmetry in the technology industry.
Knowledge asymmetry in digital advertising can lead to challenges in decision-making and industry-wide knowledge gaps.
Addressing knowledge asymmetry requires a systematic approach, such as implementing structured learning programs and ongoing assessments to share and apply knowledge effectively.
Deep dives
Knowledge asymmetry in digital advertising solutions
Knowledge asymmetry in digital advertising refers to the situation where one party possesses important knowledge that the other party is unaware of. This can lead to challenges in decision-making and industry-wide knowledge gaps. The assumption that theoretically perfect solutions exist in digital advertising has contributed to these knowledge asymmetries.
Examples of knowledge asymmetry
One example of knowledge asymmetry is between agencies and their clients, where agencies may engage in tactics that clients are unaware of. Additionally, the impending deprecation of third-party cookies creates a knowledge gap between identity providers and the rest of the industry, causing uncertainty. Buyers may also lack the necessary knowledge to ask the right questions when evaluating tech platforms or engaging in new marketing strategies.
Implications of knowledge asymmetry
Knowledge asymmetry in the digital advertising industry has led to misconceptions and challenges. The belief that digital advertising would eliminate waste and uncertainty due to its deterministic nature turned out to be a myth. Overemphasis on technological features and trends without a systematic approach has resulted in a lack of understanding and erosion of trust in the industry. Retail media and other emerging channels also raise questions about how to effectively use new technologies and where to focus efforts.
Addressing knowledge gaps and asymmetry
To address knowledge asymmetry, a systematic approach is needed to close knowledge gaps within organizations. Relying on a few individuals to educate the entire company is not sustainable. Companies should consider implementing formalized systems, such as structured learning programs and ongoing assessments, to ensure knowledge is effectively shared and applied. This can help avoid overreliance on individual experts and improve overall understanding among teams.
Wayne is joined by Myles Younger who is head of innovation and insights at U Of Digital. Myles experience spans all sides of the industry and in this episode Wayne & Myles chat about knowledge asymmetry, what the impact of it is, where it exists the most and how to manage it.