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HBR On Leadership

Why Your Frontline Employee Turnover Is High

Apr 2, 2025
Joseph Fuller, a management professor at Harvard Business School, and Manjuri Raman, a senior researcher, dive into the hidden dynamics of low-wage worker turnover. They argue that high turnover isn't just a pandemic issue, but stems from long-standing management misconceptions. Workers seek loyalty, growth, and clear career paths, not just pay. The duo offers actionable strategies for leaders, emphasizing mentorship, effective feedback, and proper job design to enhance retention and satisfaction among frontline employees.
26:20

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Quick takeaways

  • Many companies overlook the career ambitions of low-wage workers, leading to high turnover and reduced employee morale.
  • Investing in mentorship and career development for low-wage employees can significantly enhance retention and overall organizational effectiveness.

Deep dives

Understanding Low-Wage Worker Retention

Many companies misinterpret the reasons behind the high turnover rates among low-wage workers, often attributing departures primarily to higher pay elsewhere. However, research indicates that only about 40% of low-wage workers leave for better pay—transportation issues and job accessibility are significant factors for almost two-thirds of those who quit. This misconception arises from a lack of awareness in the business community regarding the real challenges faced by these employees. Addressing such issues through better job design and support systems can lead to improved retention and worker morale.

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