HBR On Leadership Why Your Frontline Employee Turnover Is High
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Apr 2, 2025 Joseph Fuller, a management professor at Harvard Business School, and Manjuri Raman, a senior researcher, dive into the hidden dynamics of low-wage worker turnover. They argue that high turnover isn't just a pandemic issue, but stems from long-standing management misconceptions. Workers seek loyalty, growth, and clear career paths, not just pay. The duo offers actionable strategies for leaders, emphasizing mentorship, effective feedback, and proper job design to enhance retention and satisfaction among frontline employees.
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Retention Challenges for Low-Wage Workers
- Many companies struggle to retain low-wage employees, often assuming they leave for higher pay.
- Research suggests that the real reasons are more complex, relating to how companies treat and develop these workers.
Misconceptions About Low-Wage Workers
- Employers often misinterpret why low-wage workers quit, overemphasizing pay as the primary motivator.
- Transportation issues and work environment are more significant factors in their decisions.
Limitations of Wage Increases
- Hourly wage increases are a short-term fix, not addressing the core issues affecting low-wage worker retention.
- Companies often underinvest in these roles, lacking career paths and adequate supervision.