12min chapter

HBR On Leadership cover image

Why Your Frontline Employee Turnover Is High

HBR On Leadership

CHAPTER

Empowering Frontline Workers

This chapter explores the gap between management and frontline employee experiences in career advancement and feedback, emphasizing the need for clear communication and support for low-wage workers. It showcases successful strategies from companies that have improved retention and development through targeted training, mentorship, and addressing the personal challenges faced by essential workers.

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