Joseph Fuller, a management professor at Harvard Business School, and Manjuri Raman, a senior researcher, dive into the hidden dynamics of low-wage worker turnover. They argue that high turnover isn't just a pandemic issue, but stems from long-standing management misconceptions. Workers seek loyalty, growth, and clear career paths, not just pay. The duo offers actionable strategies for leaders, emphasizing mentorship, effective feedback, and proper job design to enhance retention and satisfaction among frontline employees.

Joseph Fuller, a Harvard Business School professor, and Manjari Raman, a program director at the same institution, dive into the complexities surrounding low-wage workers. They reveal that these employees, often seen as temporary, are actually loyal and seek opportunities for growth. The duo discusses the disconnect between employer perceptions and worker motivations, stressing the need for mentorship and career pathways. They also showcase how companies like Disney and Walmart effectively invest in their workforce, highlighting the hidden costs of neglecting this essential group.

Joseph Fuller, a Professor of Management Practice at Harvard Business School, discusses the transformative potential of skills-based hiring. He reveals how this approach can challenge degree inflation and systemic biases in recruitment. The conversation dives into the importance of diversity, equity, and inclusion initiatives, while addressing the gap between hiring policies and practices. Fuller emphasizes technology's role in accelerating this shift and explores strategic recommendations for HR leaders to foster a more inclusive workforce.