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Manjuri Raman

Senior researcher at Harvard Business School, co-author of the HBR article “The High Cost of Neglecting Low-Wage Workers.”

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Apr 2, 2025 • 26min

Why Your Frontline Employee Turnover Is High

Joseph Fuller, a management professor at Harvard Business School, and Manjuri Raman, a senior researcher, dive into the hidden dynamics of low-wage worker turnover. They argue that high turnover isn't just a pandemic issue, but stems from long-standing management misconceptions. Workers seek loyalty, growth, and clear career paths, not just pay. The duo offers actionable strategies for leaders, emphasizing mentorship, effective feedback, and proper job design to enhance retention and satisfaction among frontline employees.