The Art of Storytelling in Healthcare | Moderna Chief Brand Officer Kate Cronin and Digital Health Advisor Chrissy Farr
Jul 15, 2024
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Veteran digital health journalist Chrissy Farr and Moderna's Chief Brand Officer Kate Cronin discuss the art of storytelling in healthcare, emphasizing authenticity and transparency. They delve into the undervaluation of marketing roles, successful brands like Livongo and PillPack, and lessons from scaling Moderna's brand during the pandemic. Insights on engaging storytelling, internal communications, and brand building in healthcare startups are shared.
Including setbacks and challenges in company narratives enhances storytelling in healthcare, engaging audiences effectively.
Personalized customer service and consistent messaging are crucial for building brand loyalty in the healthcare sector.
Deep dives
Importance of Storytelling in Digital Health Industry
Digital health companies face a key question in storytelling - whether to improve existing systems or disrupt the industry. Engaging stories involve setbacks, challenges, and plot twists, keeping the audience gripped. Nuanced storytelling, highlighting obstacles overcome, resonates more than linear success narratives.
Examples of Masterful Storytelling in Business
Successful storytelling examples include Pillpack as a David vs. Goliath tale against Express Scripts and Bobby Formula's transparency amid product recall. Transparency and relatability in storytelling build trust and resonate with audiences, showcasing the power of storytelling in business narratives.
Risks of Boring Storytelling in the Healthcare Industry
Complacency with boring storytelling in healthcare arises from ego and risk aversion, leading to missed engagement opportunities. Simplified, specific, and emotionally resonant storytelling can prevent obscurity and enhance audience connection, distinguishing brands in a crowded marketplace.
Lessons on Branding and Communications from CVS
CVS stands out through personalized customer service, evolving from excess receipts to tailored messaging. Brands can learn from CVS's customer-centered approach, utilizing personalization and consistent messaging to build brand loyalty and customer retention in the healthcare sector.
Marketing and communications play a critical role in securing investment and driving product and service adoption in digital health. In this special two-part episode, Steve Kraus explores the art of storytelling in healthcare with two industry experts: Chrissy Farr, a veteran digital health journalist turned venture capitalist and advisor, and Kate Cronin, Chief Brand Officer at Moderna. They discuss:
What makes for a great story in digital health
The importance of including setbacks and challenges in company narratives
The undervaluing of marketing and communications roles
Strong digital health brands such as Livongo, PillPack, and Bobbie
Chief Brand Officers vs. Chief Marketing Officers
Lessons learned from rapidly scaling Moderna's brand during the COVID-19 pandemic
The importance of internal communications
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