Intercom on Product: Building Software in an AI-first World Intercom on Product: How we became an AI-first company
Dec 19, 2024
Explore how AI is revolutionizing software development and reshaping customer service. The conversation dives into transforming legacy practices into AI-native businesses, addressing the unpredictability of AI technologies. Discover the lessons learned from major tech companies and the necessity for adaptation in an era of rapid innovation. With insights on integrating AI into customer support, the discussion encourages a fresh perspective on leveraging AI while avoiding the pitfalls of outdated practices. Embrace the future with confidence!
AI Snips
Chapters
Transcript
Episode notes
Zuckerberg's Mobile Focus
- At peak Facebook, Mark Zuckerberg declared, "We're losing.
- We're not on mobile," despite Facebook's seeming success.
Embrace Change
- Adapt to new technologies ruthlessly and quickly. Mandate change and force adoption, even if it's uncomfortable.
Inertia Hinders Change
- Inertia in established companies hinders adaptation. Old habits and processes die hard, even if they're no longer relevant.