Intercom on Product: How we became an AI-first company
Intercom on Product: Building Software in an AI-first World
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Navigating AI Integration in Customer Service
This chapter examines the strategic integration of AI agents into customer service platforms, emphasizing the importance of quality support over platform loyalty. It discusses the need for companies to embrace an AI-first approach, adapt to changing technologies, and make bold decisions while navigating new pricing models. The speakers draw parallels to historical tech shifts, warning against complacency and the risks of sticking to outdated practices.
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