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2min chapter
Intercom on Product: How we became an AI-first company
Intercom on Product: Building Software in an AI-first World
Embracing the Unpredictability of AI in Customer Support
This chapter explores the unpredictability of AI models and the fallibility of human intelligence in customer service. It advocates for a refreshed framework to comprehend AI's probabilistic nature and introduces an innovative AI product for enhanced customer support integration.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode