5min chapter

Intercom on Product: Building Software in an AI-first World cover image

Intercom on Product: How we became an AI-first company

Intercom on Product: Building Software in an AI-first World

CHAPTER

Transforming Legacy Practices for an AI-First Future

This chapter delves into the complexities of converting traditional businesses into AI-native enterprises. It underscores the necessity for a holistic transformation across all aspects of the company to effectively leverage AI technologies and remain competitive.

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