Culture First with Damon Klotz Amy Gallo's Guide to working with difficult people
Nov 5, 2024
Amy Gallo, author of "Getting Along" and Harvard Business Review editor, dives into the challenges of workplace dynamics. She discusses the dangers of 'artificial harmony' and the critical role of healthy conflict, emphasizing psychological safety. Gallo shares insights on providing specific feedback and managing different personality archetypes, drawing parallels to characters from 'Succession'. The conversation offers practical strategies for fostering open dialogue, transforming toxic environments, and navigating difficult conversations to enhance workplace relationships.
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Artificial Harmony
- Undefined company cultures default to artificial harmony, avoiding conflict.
- This suppresses valuable ideas, opinions, and feedback, hindering growth.
Establish Conflict Norms
- Establish clear norms for conflict, outlining how disagreements should be handled.
- Repeat these norms until they become ingrained, giving permission for dissent.
Storytelling for Culture
- Share stories about conflict and feedback to shape a healthy culture.
- Normalize difficult conversations by discussing personal experiences and responses.
