Amy Gallo's Guide to working with difficult people
Culture First with Damon Klotz
Unveiling Artificial Harmony in Workplaces
This chapter explores the concept of 'artificial harmony' in professional settings, where underlying conflicts manifest in subtle ways such as gossip and back-channel communication. It discusses the importance of a culture-first approach to foster genuine collaboration and emotional intelligence, drawing from personal anecdotes and reflections on childhood experiences. The speakers emphasize the necessity of specific feedback for effective interpersonal communication and conflict resolution, highlighting the journey of understanding and growth in their professional interactions.
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