Amy Gallo's Guide to working with difficult people
Culture First with Damon Klotz
Navigating Workplace Conflict
This chapter explores the intricacies of psychological safety and conflict management within the workplace, emphasizing that effective conflict resolution is a learned skill. Through personal anecdotes and insights, the chapter highlights the importance of communication and understanding differing perceptions of conflict, while addressing the broader implications on organizational dynamics. The speakers advocate for embracing healthy conflict as a pathway to fostering better relationships and personal growth, rather than avoiding difficult conversations.
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